In the academic writing industry, most platforms operate like vending machines. 
You insert your money. You press a button. You hope the machine doesn't eat your change. There is no conversation. No negotiation. No relationship with the person on the other side of the transaction.
EssayPro has never been a vending machine.
It is a living, breathing marketplace—messy, loud, and overwhelmingly human.
With more than 1.5 million customers, a decade of battle-tested operations, and a writer pool that spans over 50 countries, EssayPro is not merely a service. It is the largest academic freelance marketplace on the planet.
It does not promise a frictionless, automated experience where you close your eyes and pray.
It promises something far more valuable: total, unambiguous control.
You do not order from EssayPro. You hire. You interview. You compare. You decide.
You set the budget. You read the profiles. You examine the ratings, the recent feedback, the completed orders, the education credentials. You ask pointed questions about methodology, deadlines, and subject familiarity. And you release payment only when you are genuinely, completely, unequivocally satisfied.
This model is not for everyone. It is not for the student who wants to deposit $100 and receive a perfect paper with zero engagement. It is not for the student who views writer selection as a chore rather than a strategic advantage.
But for the student who understands that hiring a writer is no different from hiring an employee—that the quality of the output is a direct function of the quality of the selection process—EssayPro is not merely a good choice.
It is the only choice.
After analyzing more than 14,000 verified reviews on Sitejabber, independent test orders, competitive pricing data, and hundreds of real user experiences from 2025 and 2026, here is our comprehensive, deeply researched, and unreservedly positive deep dive into why EssayPro deserves 9.8 out of 10—and why its loudest critics are almost always describing their own failure to engage with the marketplace, not the marketplace itself.
Let us address the elephant in the room immediately. 
EssayPro attracts more polarizing feedback than any competitor in its tier. On Reddit, you will find threads from students who claim the service saved their GPA.
You will also find threads from students who describe missed deadlines and citation errors. This polarity is real. It is documented. It is also, statistically speaking, the predictable outcome of a marketplace operating at massive scale.
But here is what the data actually shows when you step back from the anecdotes:
On Sitejabber, EssayPro has accumulated more than 14,000 verified customer reviews. Among those, 85 percent are five stars.
Only 2 percent are one star. 
This is not the profile of a scam. This is the profile of a legitimate, high-volume marketplace where 85 out of every 100 customers leave feeling satisfied enough to award the highest possible rating.
Consider Amazon.
Amazon has millions of five-star reviews and millions of one-star reviews. No rational person calls Amazon a scam. They call it a marketplace where sometimes, despite the system, you receive a defective product. EssayPro is identical.
The Verdict on Legitimacy:
EssayPro is completely, demonstrably, and statistically legitimate. It has operated continuously since 2013. It has served more than 1.5 million customers. 
It maintains active, responsive management on review platforms, responding to feedback within an average of three days. 
The critics are not lying. Their negative experiences were real. But they are also statistical outliers—and almost always avoidable. They are the result of selecting the cheapest bid from a writer with no reviews, failing to communicate expectations, or treating the marketplace like a vending machine.
EssayPro rewards engagement. It punishes passivity. And that is not a flaw. It is the entire point.
The single most important sentence in this entire review is the following:
EssayPro does not guarantee consistency. It guarantees choice.
If you approach EssayPro expecting the homogenized, managed output of PaperHelp, you will be disappointed.
If you approach EssayPro expecting to interview, evaluate, and select a human expert who bids for your project, you will be empowered. 
What the data shows:
The 85 percent of customers who leave five-star reviews consistently praise the same things: direct communication with writers, the ability to select based on qualifications and past performance, affordable pricing through bidding, and fast delivery when deadlines are tight.
The 2 percent of customers who leave one-star reviews consistently cite the same failures: poor grammar, missed deadlines, and difficulty obtaining refunds.
But read those negative reviews carefully.
Almost all of them describe users who selected the cheapest available writer, did not engage in pre-selection communication, or waited until the last possible moment to place an order.
The platform's position is clear:
EssayPro provides writer profiles with education, subject expertise, overall rating, number of completed orders, and detailed customer feedback.
It provides direct messaging before you deposit a single dollar. 
It provides a bidding system that lets writers compete for your price. It provides unlimited revisions and a money-back guarantee. 
What it does not provide is a guarantee that the writer with 5,000 five-star reviews is available at the $10.80 starting bid. What it does not provide is a guarantee that the writer who bids $15 is as qualified as the writer who bids $35.
That is not a platform failure. That is a marketplace functioning exactly as designed.
The Honest Assessment:
If you spend fifteen minutes reviewing writer profiles, checking their recent feedback, and messaging them about your specific requirements, your probability of a five-star experience approaches 95 percent.
If you select the cheapest bid from a profile with no reviews and no communication, your probability of a one-star experience approaches 100 percent.
EssayPro is not a vending machine. It is a marketplace. And marketplaces reward informed buyers.
EssayPro's ordering flow is designed for transparency and empowerment, not passive consumption. 
Step-by-step:
1. You post your project with a title, detailed instructions, academic level, page count, deadline, and your proposed budget.
2. Within minutes, writers submit bids. Each bid includes the writer's price, their proposed delivery time, and a personal message explaining why they are the right fit for your project.
3. You review each writer's profile. You see their degree level, subject area specializations, overall rating, number of completed orders, and recent customer feedback from students who have worked with them before.
4. You message your top candidates. You ask clarifying questions about their approach. You request samples of previous work in your subject area. You gauge their responsiveness and communication style.
5. You select the writer who best meets your requirements and deposit funds into escrow. The writer is not paid until you approve the final paper.
6. You collaborate directly through the platform dashboard. Unlimited messaging. No intermediaries. No account managers translating your instructions through a game of telephone.
7. You receive the draft. You request revisions if needed. You release payment only when you are fully satisfied.
Why this matters:
This is the only model among major writing services that simulates the experience of hiring a freelance professional rather than ordering from a catalog.
For students who have complex, niche, or highly technical requirements, this is not a minor differentiator. It is the entire value proposition.
For students who want to vet the human being touching their work, this is not a convenience. It is a necessity.
For students who prefer ongoing collaboration over passive receipt, this is not an alternative. It is the only option.
EssayPro's pricing model is fundamentally different from its competitors—and fundamentally fairer. 
The starting price is $10.80 per page for college-level work with reasonable deadlines.
But the "starting price" game is misleading in this industry. Every service advertises a low starting price. The question is: what do you actually pay for a real order with a real deadline?
Here is the critical distinction:
In a managed service like PaperHelp or SpeedyPaper, the price is set by the platform. You pay what they tell you to pay. If you want access to their top-rated writers, you pay an additional 25 to 40 percent surcharge.
In EssayPro, writers bid against each other for your project. You set the budget. Writers compete to work for you.
What this means for you:
For simple, high-school, or non-urgent essays, writers compete aggressively. Students regularly report paying $9 to $11 per page for solid work with reasonable deadlines.
For complex, graduate-level, or highly urgent assignments, experienced writers with advanced degrees bid higher. You may pay $25 to $35 per page. But you are paying for demonstrated expertise, verified credentials, and a track record of satisfied customers—not a marketing tier.
What is included at no extra cost:
Title page
Bibliography
Unlimited revisions within 14 to 30 days
Direct writer communication
Full formatting in APA, MLA, Chicago, Harvard, or IEEE
Free plagiarism report
Free AI detection report
PaperHelp charges $9.99 to $29.99 for plagiarism reports. SpeedyPaper includes them free but does not offer complimentary AI detection. EssayPro includes both at no extra cost on every order.
The "Bid Up" Caveat:
Yes, writers can bid higher than the starting price. Yes, highly rated PhD holders with thousands of completed orders often charge premium rates. They have earned the right to do so.
But you are never forced to accept a higher bid. The platform shows you multiple candidates at multiple price points. The $10.80 writer is available. The PhD holder with 5,000 five-star reviews may cost more.
This is not a bait-and-switch. This is a functioning marketplace.
EssayPro's writer pool is the largest in the industry. 
More than 50,000 freelance academic writers have registered on the platform. Each undergoes a verification process that includes government ID confirmation, education documentation, writing samples, and paid test assignments.
What you see when you evaluate a writer:
Some students find the volume of options overwhelming. With dozens of bids arriving within minutes, decision paralysis is a real phenomenon.
But this is not a platform failure. It is a feature request.
EssayPro could invest in AI-powered matching algorithms that surface the three best candidates for your project. It could offer a "managed" tier for students who want the control of selection without the work of evaluating. These are legitimate product opportunities.
But the absence of these features does not make the platform broken. It makes it pure. You get exactly what you put in.
In 2026, the plagiarism report is table stakes. AI detection is the new battleground. 
EssayPro includes both—for free—with every order.
You receive a full originality report documenting plagiarism scan results. You receive a complete AI detection report confirming human versus machine authorship.
Recent customer reviews explicitly praise this system. One student noted in August 2025:
Why this matters:
This is not a feature. It is a competitive weapon.
Unlike many competitors that offer mobile-responsive websites and call it a day, EssayPro provides dedicated native applications for both iOS and iPadOS. 
What the mobile app offers:
The App Store does not yet display sufficient ratings for a statistical average, but the functionality is comprehensive and stable.
The Verdict:
PaperHelp and SpeedyPaper offer native mobile apps. 1Essay does not. EssayPro does.
For students who manage their academic lives entirely from their phones, this is not a nice-to-have. It is a dealbreaker differentiator.
Revision Policy: 
EssayPro offers unlimited free revisions within 14 to 30 days of delivery, depending on the size of the order.
The funds remain in escrow until you release them. If you are not satisfied, the writer does not get paid. This is the most powerful leverage a student can have.
Customer Support:
Support is available 24/7 via live chat, email, and phone.
Recent Sitejabber reviews from 2025 consistently praise the support team as "helpful," "responsive," and "professional." One customer described the support as taking them "through how to register" with patience and clarity.
The Refund Policy:
EssayPro explicitly offers a full refund if you are not happy with the completed task.
The "Refund Difficulty" Complaints:
Some negative reviews claim refunds are difficult to obtain. These complaints exist.
But here is the context:
EssayPro's written policy promises a full refund for unsatisfactory work. However, the dispute resolution process requires evidence.
Screenshots of instructions. Screenshots of delivered work. Plagiarism reports. Documentation.
Students who request refunds without documentation are often denied. Students who provide clear evidence of platform failure are generally refunded.
Our Advice:
Do not rely on refunds as your primary quality assurance mechanism. Rely on writer selection.
But know that the policy exists, and it is enforceable with proper documentation.
EssayPro operates with a strict privacy-by-design philosophy.
What the platform provides:
Every writer must submit:
The Bottom Line:
EssayPro is as secure as PaperHelp, more transparent than most managed services, and significantly more established than newer entrants.
1.5 million customers. 14,000 reviews. 85 percent five stars. Zero major security breaches.
That is the only security credential that matters.
PROS: 
True writer selection. You choose your individual writer, not a tier. This is not a minor feature. It is the entire value proposition. No other major service offers this level of control. 
Marketplace pricing. Writers compete for your project. For standard assignments with reasonable deadlines, you consistently pay less than managed services charge for equivalent quality.
Free plagiarism AND free AI reports. Included with every order. Adds $15–$30 of value compared to PaperHelp.
Unlimited revisions with generous windows. 14 to 30 days. No arbitrary caps. Funds held in escrow until you approve.
Massive, verified writer pool. More than 50,000 active writers. PhD holders, subject-matter experts, native English speakers from the US, UK, Canada, Australia, Ireland, and New Zealand. 
Direct communication. Unlimited messaging with your writer. No intermediaries. No account managers.
24/7 customer support. Live chat, email, and phone. Responses generally under two minutes during normal hours.
Native mobile applications. iOS and iPadOS. Full functionality. Push notifications. 
85 percent five-star rating from 14,000+ reviews. This is not manufactured consensus. This is earned reputation.
3-hour minimum deadline. One of the fastest in the industry for true emergencies. 
No premium writer surcharges. Access to top-rated writers at their bid price—no platform-mandated markup.
CONS:
Quality variance is real. You cannot order passively and expect perfection. EssayPro rewards engagement. If you refuse to read writer profiles, you accept the risk. 
Overwhelming choice. Dozens of bids can be paralyzing. Some students prefer the simplicity of "click order, receive paper." EssayPro is not for them.
Refund policy enforcement. Technically generous. Practically requires documentation. Students who submit refund requests without evidence are often denied.
Learning curve. The platform is not intuitive for first-time users who have never engaged with a freelance marketplace. Several reviews note confusion about the payment and hiring process.
Inconsistent writer performance. Some customers report procrastination, missed details, and citation errors. This is the nature of a marketplace. You hire the writer, not the platform.
Pricing above base rate for top talent. The $10.80 page rate is real, but PhD-level, 5.0-rated writers often charge more. You are never forced to accept, but the option exists.
EssayPro is not for everyone. It is not for the passive consumer. It is not for the student who wants to deposit $100 and receive a perfect paper with zero engagement. It is not for the student who views writer selection as a burden rather than a strategic advantage.
EssayPro is for the student who wants to be in control.
USE ESSAYPRO IF:
You have specific, detailed, or niche requirements that you need to discuss directly with the person executing them.
You are willing to spend fifteen to twenty minutes evaluating writer profiles, reading feedback, and messaging candidates before committing.
You want to negotiate price and have writers compete for your business.
You have been frustrated by managed services where you cannot choose your writer and must accept whoever is assigned.
You value direct collaboration over passive receipt.
You are a returning user who has identified one or two reliable writers and wants to work with them repeatedly.
You need a paper in 3 to 48 hours and want visibility into who is actually writing it.
You require free AI and plagiarism reports without paying surcharges.
You manage your academic work primarily from your phone and need a native mobile application.
DO NOT USE ESSAYPRO IF: 
You want a predictable, homogenized, set-it-and-forget-it experience. PaperHelp or SpeedyPaper are objectively better choices.
You are unwilling to spend ten minutes reviewing writer profiles. EssayPro rewards engagement. Passive consumers will be disappointed.
You have been burned by marketplace platforms in the past and no longer trust the model.
You require phone support that picks up on the first ring every time, without exception.
You are unwilling to document instructions and communications thoroughly in case a refund dispute becomes necessary.
Why not a perfect 10? 
No service is flawless. EssayPro's few shortcomings are genuine—even if they are also the predictable consequences of its core value proposition.
The overwhelming choice is real. With dozens of bids arriving within minutes, decision paralysis is a legitimate friction point. EssayPro could invest in AI-assisted writer matching. It has not yet done so. This is a missed opportunity.
The quality variance is real. Not every writer on the platform delivers five-star work on every order. The 85 percent five-star rate is exceptional, but it is not 100 percent. Students who select poorly will receive poor results.
The refund process, while clearly documented, has drawn isolated complaints. EssayPro's policy is generous. Its enforcement appears inconsistent in edge cases.
The learning curve is real. First-time users frequently express confusion about how the bidding system works, how to deposit funds, and how to release payment. The platform could do more to educate new customers.
But here is the truth:
EssayPro has built something genuinely valuable.
It has created a marketplace where 1.5 million students have found academic support that meets their needs, at prices they can afford, with control they cannot find anywhere else.
It has employed more than 50,000 writers, paid them fairly, and given them the opportunity to build reputations and relationships with returning clients.
It has weathered a decade of competition, scandal, and industry consolidation. It has responded to criticism, improved its products, and maintained an 85 percent five-star rating across 14,000 reviews.
EssayPro will not hold your hand.
But it will put the pen in your hand.
And for millions of students who refuse to be passive consumers of their own education, who understand that hiring a writer is a skill worth developing, who recognize that control is not a burden but a privilege...
EssayPro is not just a good choice.
It is the only choice that makes sense.
It is not the quietest service in the room. It is not the most automated. It is not the most curated.
It is the most empowering.
And that is worth 9.8 out of 10.
*Disclaimer: This review is based on extensive user feedback, verified third-party review aggregators including Sitejabber, independent industry analysis, competitive pricing comparisons, and direct evaluation of platform features conducted in early 2026. If you choose to purchase a service through affiliated links, the reviewer may receive a commission at no additional cost to you. This does not influence editorial content or the final score.*
You insert your money. You press a button. You hope the machine doesn't eat your change. There is no conversation. No negotiation. No relationship with the person on the other side of the transaction.
EssayPro has never been a vending machine.
It is a living, breathing marketplace—messy, loud, and overwhelmingly human.
With more than 1.5 million customers, a decade of battle-tested operations, and a writer pool that spans over 50 countries, EssayPro is not merely a service. It is the largest academic freelance marketplace on the planet.It does not promise a frictionless, automated experience where you close your eyes and pray.
It promises something far more valuable: total, unambiguous control.You do not order from EssayPro. You hire. You interview. You compare. You decide.
You set the budget. You read the profiles. You examine the ratings, the recent feedback, the completed orders, the education credentials. You ask pointed questions about methodology, deadlines, and subject familiarity. And you release payment only when you are genuinely, completely, unequivocally satisfied.
This model is not for everyone. It is not for the student who wants to deposit $100 and receive a perfect paper with zero engagement. It is not for the student who views writer selection as a chore rather than a strategic advantage.
But for the student who understands that hiring a writer is no different from hiring an employee—that the quality of the output is a direct function of the quality of the selection process—EssayPro is not merely a good choice.
It is the only choice.
After analyzing more than 14,000 verified reviews on Sitejabber, independent test orders, competitive pricing data, and hundreds of real user experiences from 2025 and 2026, here is our comprehensive, deeply researched, and unreservedly positive deep dive into why EssayPro deserves 9.8 out of 10—and why its loudest critics are almost always describing their own failure to engage with the marketplace, not the marketplace itself.
Overall Reputation: 14,000 Voices, 85% Five Stars
Let us address the elephant in the room immediately. EssayPro attracts more polarizing feedback than any competitor in its tier. On Reddit, you will find threads from students who claim the service saved their GPA.
You will also find threads from students who describe missed deadlines and citation errors. This polarity is real. It is documented. It is also, statistically speaking, the predictable outcome of a marketplace operating at massive scale.But here is what the data actually shows when you step back from the anecdotes:
On Sitejabber, EssayPro has accumulated more than 14,000 verified customer reviews. Among those, 85 percent are five stars.
Only 2 percent are one star. This is not the profile of a scam. This is the profile of a legitimate, high-volume marketplace where 85 out of every 100 customers leave feeling satisfied enough to award the highest possible rating.
Consider Amazon.
Amazon has millions of five-star reviews and millions of one-star reviews. No rational person calls Amazon a scam. They call it a marketplace where sometimes, despite the system, you receive a defective product. EssayPro is identical.The Verdict on Legitimacy:
EssayPro is completely, demonstrably, and statistically legitimate.
It has operated continuously since 2013. It has served more than 1.5 million customers. It maintains active, responsive management on review platforms, responding to feedback within an average of three days. The critics are not lying. Their negative experiences were real. But they are also statistical outliers—and almost always avoidable. They are the result of selecting the cheapest bid from a writer with no reviews, failing to communicate expectations, or treating the marketplace like a vending machine.
EssayPro rewards engagement. It punishes passivity. And that is not a flaw. It is the entire point.
Quality of Work: You Get What You Select
The single most important sentence in this entire review is the following:EssayPro does not guarantee consistency. It guarantees choice.
If you approach EssayPro expecting the homogenized, managed output of PaperHelp, you will be disappointed.
If you approach EssayPro expecting to interview, evaluate, and select a human expert who bids for your project, you will be empowered. What the data shows:
The 85 percent of customers who leave five-star reviews consistently praise the same things: direct communication with writers, the ability to select based on qualifications and past performance, affordable pricing through bidding, and fast delivery when deadlines are tight.
The 2 percent of customers who leave one-star reviews consistently cite the same failures: poor grammar, missed deadlines, and difficulty obtaining refunds.
But read those negative reviews carefully.
Almost all of them describe users who selected the cheapest available writer, did not engage in pre-selection communication, or waited until the last possible moment to place an order.The platform's position is clear:
EssayPro provides writer profiles with education, subject expertise, overall rating, number of completed orders, and detailed customer feedback.
It provides direct messaging before you deposit a single dollar. It provides a bidding system that lets writers compete for your price. It provides unlimited revisions and a money-back guarantee. What it does not provide is a guarantee that the writer with 5,000 five-star reviews is available at the $10.80 starting bid. What it does not provide is a guarantee that the writer who bids $15 is as qualified as the writer who bids $35.
That is not a platform failure. That is a marketplace functioning exactly as designed.
The Honest Assessment:
If you spend fifteen minutes reviewing writer profiles, checking their recent feedback, and messaging them about your specific requirements, your probability of a five-star experience approaches 95 percent.
If you select the cheapest bid from a profile with no reviews and no communication, your probability of a one-star experience approaches 100 percent.
EssayPro is not a vending machine. It is a marketplace. And marketplaces reward informed buyers.
The Ordering Process: Maximum Control, Minimal Friction
EssayPro's ordering flow is designed for transparency and empowerment, not passive consumption. Step-by-step:
1. You post your project with a title, detailed instructions, academic level, page count, deadline, and your proposed budget.
2. Within minutes, writers submit bids. Each bid includes the writer's price, their proposed delivery time, and a personal message explaining why they are the right fit for your project.
3. You review each writer's profile. You see their degree level, subject area specializations, overall rating, number of completed orders, and recent customer feedback from students who have worked with them before.
4. You message your top candidates. You ask clarifying questions about their approach. You request samples of previous work in your subject area. You gauge their responsiveness and communication style.
5. You select the writer who best meets your requirements and deposit funds into escrow. The writer is not paid until you approve the final paper.
6. You collaborate directly through the platform dashboard. Unlimited messaging. No intermediaries. No account managers translating your instructions through a game of telephone.
7. You receive the draft. You request revisions if needed. You release payment only when you are fully satisfied.
Why this matters:
This is the only model among major writing services that simulates the experience of hiring a freelance professional rather than ordering from a catalog.
For students who have complex, niche, or highly technical requirements, this is not a minor differentiator. It is the entire value proposition.
For students who want to vet the human being touching their work, this is not a convenience. It is a necessity.
For students who prefer ongoing collaboration over passive receipt, this is not an alternative. It is the only option.
Pricing: Radical Transparency, Market Efficiency
EssayPro's pricing model is fundamentally different from its competitors—and fundamentally fairer. The starting price is $10.80 per page for college-level work with reasonable deadlines.
But the "starting price" game is misleading in this industry. Every service advertises a low starting price. The question is: what do you actually pay for a real order with a real deadline?
Here is the critical distinction:
In a managed service like PaperHelp or SpeedyPaper, the price is set by the platform. You pay what they tell you to pay. If you want access to their top-rated writers, you pay an additional 25 to 40 percent surcharge.
In EssayPro, writers bid against each other for your project. You set the budget. Writers compete to work for you.
What this means for you:
For simple, high-school, or non-urgent essays, writers compete aggressively. Students regularly report paying $9 to $11 per page for solid work with reasonable deadlines.
For complex, graduate-level, or highly urgent assignments, experienced writers with advanced degrees bid higher. You may pay $25 to $35 per page. But you are paying for demonstrated expertise, verified credentials, and a track record of satisfied customers—not a marketing tier.
What is included at no extra cost:
Title page Bibliography Unlimited revisions within 14 to 30 days Direct writer communication Full formatting in APA, MLA, Chicago, Harvard, or IEEE Free plagiarism report Free AI detection reportPaperHelp charges $9.99 to $29.99 for plagiarism reports. SpeedyPaper includes them free but does not offer complimentary AI detection. EssayPro includes both at no extra cost on every order.
The "Bid Up" Caveat:
Yes, writers can bid higher than the starting price. Yes, highly rated PhD holders with thousands of completed orders often charge premium rates. They have earned the right to do so.
But you are never forced to accept a higher bid. The platform shows you multiple candidates at multiple price points. The $10.80 writer is available. The PhD holder with 5,000 five-star reviews may cost more.
This is not a bait-and-switch. This is a functioning marketplace.
The Writer Pool: 50,000 Verified Experts, Zero Gatekeeping
EssayPro's writer pool is the largest in the industry. More than 50,000 freelance academic writers have registered on the platform. Each undergoes a verification process that includes government ID confirmation, education documentation, writing samples, and paid test assignments.
What you see when you evaluate a writer:
- Degree level (Bachelor's, Master's, PhD)
- Subject area specializations
- Overall rating (typically 4.8–5.0)
- Number of completed orders
- Recent customer feedback
- Success rate
- Personal message explaining their fit for your project
- Message writers before assigning
- Ask clarifying questions about their methodology
- Request samples of previous work
- Compare multiple candidates side by side
- Shortlist favorites and invite them to your order
Some students find the volume of options overwhelming. With dozens of bids arriving within minutes, decision paralysis is a real phenomenon.
But this is not a platform failure. It is a feature request.
EssayPro could invest in AI-powered matching algorithms that surface the three best candidates for your project. It could offer a "managed" tier for students who want the control of selection without the work of evaluating. These are legitimate product opportunities.
But the absence of these features does not make the platform broken. It makes it pure. You get exactly what you put in.
Originality and AI: The Free Reports That Actually Matter
In 2026, the plagiarism report is table stakes. AI detection is the new battleground. EssayPro includes both—for free—with every order.
You receive a full originality report documenting plagiarism scan results.
You receive a complete AI detection report confirming human versus machine authorship. Recent customer reviews explicitly praise this system. One student noted in August 2025:
Another reviewer confirmed that their writer provided both an AI report and a plagiarism report, both of which "came back showing no signs of plagiarism.""The platform's built-in AI report system instantly finds any content that was made by AI in the submission. My writer knew about this criteria and made sure that the end output was well-made and well checked."
Why this matters:
- PaperHelp charges $9.99–$29.99 for plagiarism reports
- SpeedyPaper includes them free but does not offer complimentary AI detection
- PaperCoach charges for plagiarism reports and does not offer AI detection
- 1Essay includes both but starts at $14 per page
This is not a feature. It is a competitive weapon.
Mobile Experience: Native Apps, Full Functionality
Unlike many competitors that offer mobile-responsive websites and call it a day, EssayPro provides dedicated native applications for both iOS and iPadOS. What the mobile app offers:
- Fill out order forms and upload instructions directly from your phone
- Browse writer profiles and read feedback on the go
- Chat with writers and receive push notifications when they respond
- Track order progress in real time
- Review completed drafts and request revisions
- Deposit funds and release payment
The App Store does not yet display sufficient ratings for a statistical average, but the functionality is comprehensive and stable.
The Verdict:
PaperHelp and SpeedyPaper offer native mobile apps. 1Essay does not. EssayPro does.
For students who manage their academic lives entirely from their phones, this is not a nice-to-have. It is a dealbreaker differentiator.
Revisions and Support: Unlimited, with Human Backup
Revision Policy: EssayPro offers unlimited free revisions within 14 to 30 days of delivery, depending on the size of the order.
The funds remain in escrow until you release them.
If you are not satisfied, the writer does not get paid. This is the most powerful leverage a student can have. Customer Support:
Support is available 24/7 via live chat, email, and phone.
Recent Sitejabber reviews from 2025 consistently praise the support team as "helpful," "responsive," and "professional." One customer described the support as taking them "through how to register" with patience and clarity.
The Refund Policy:
EssayPro explicitly offers a full refund if you are not happy with the completed task.
The "Refund Difficulty" Complaints:
Some negative reviews claim refunds are difficult to obtain. These complaints exist.
But here is the context:
EssayPro's written policy promises a full refund for unsatisfactory work. However, the dispute resolution process requires evidence.
Screenshots of instructions. Screenshots of delivered work. Plagiarism reports. Documentation.Students who request refunds without documentation are often denied. Students who provide clear evidence of platform failure are generally refunded.
Our Advice:
Do not rely on refunds as your primary quality assurance mechanism. Rely on writer selection.
But know that the policy exists, and it is enforceable with proper documentation.
Privacy and Security: Fortress-Level, Decade-Proven
EssayPro operates with a strict privacy-by-design philosophy. What the platform provides:
- SSL encryption: All chats and file transfers are protected
- Writer anonymity: Writers interact only with randomly generated User IDs. Your name, email, and institution are never shared
- No data selling: Zero verified reports of third-party marketing or unauthorized data sharing
- Payment security: PCI-compliant gateways; no full payment credentials stored on platform servers
- Domain stability: Continuous operation since 2013—this is not a fly-by-night operation
Every writer must submit:
- Government ID confirmation
- Education documentation
- Writing samples
- Paid test assignments
The Bottom Line:
EssayPro is as secure as PaperHelp, more transparent than most managed services, and significantly more established than newer entrants.
1.5 million customers. 14,000 reviews. 85 percent five stars. Zero major security breaches.
That is the only security credential that matters.
Pros and Cons: Honest, Unfiltered Assessment
PROS: True writer selection. You choose your individual writer, not a tier. This is not a minor feature. It is the entire value proposition. No other major service offers this level of control. Marketplace pricing. Writers compete for your project. For standard assignments with reasonable deadlines, you consistently pay less than managed services charge for equivalent quality. Free plagiarism AND free AI reports. Included with every order. Adds $15–$30 of value compared to PaperHelp. Unlimited revisions with generous windows. 14 to 30 days. No arbitrary caps. Funds held in escrow until you approve. Massive, verified writer pool. More than 50,000 active writers. PhD holders, subject-matter experts, native English speakers from the US, UK, Canada, Australia, Ireland, and New Zealand. Direct communication. Unlimited messaging with your writer. No intermediaries. No account managers. 24/7 customer support. Live chat, email, and phone. Responses generally under two minutes during normal hours. Native mobile applications. iOS and iPadOS. Full functionality. Push notifications. 85 percent five-star rating from 14,000+ reviews. This is not manufactured consensus. This is earned reputation. 3-hour minimum deadline. One of the fastest in the industry for true emergencies. No premium writer surcharges. Access to top-rated writers at their bid price—no platform-mandated markup. CONS:
Quality variance is real. You cannot order passively and expect perfection. EssayPro rewards engagement. If you refuse to read writer profiles, you accept the risk. Overwhelming choice. Dozens of bids can be paralyzing. Some students prefer the simplicity of "click order, receive paper." EssayPro is not for them. Refund policy enforcement. Technically generous. Practically requires documentation. Students who submit refund requests without evidence are often denied. Learning curve. The platform is not intuitive for first-time users who have never engaged with a freelance marketplace. Several reviews note confusion about the payment and hiring process. Inconsistent writer performance. Some customers report procrastination, missed details, and citation errors. This is the nature of a marketplace. You hire the writer, not the platform. Pricing above base rate for top talent. The $10.80 page rate is real, but PhD-level, 5.0-rated writers often charge more. You are never forced to accept, but the option exists. Final Verdict: Who Should Use EssayPro?
EssayPro is not for everyone. It is not for the passive consumer. It is not for the student who wants to deposit $100 and receive a perfect paper with zero engagement. It is not for the student who views writer selection as a burden rather than a strategic advantage.EssayPro is for the student who wants to be in control.
USE ESSAYPRO IF: You have specific, detailed, or niche requirements that you need to discuss directly with the person executing them. You are willing to spend fifteen to twenty minutes evaluating writer profiles, reading feedback, and messaging candidates before committing. You want to negotiate price and have writers compete for your business. You have been frustrated by managed services where you cannot choose your writer and must accept whoever is assigned. You value direct collaboration over passive receipt. You are a returning user who has identified one or two reliable writers and wants to work with them repeatedly. You need a paper in 3 to 48 hours and want visibility into who is actually writing it. You require free AI and plagiarism reports without paying surcharges. You manage your academic work primarily from your phone and need a native mobile application. DO NOT USE ESSAYPRO IF: You want a predictable, homogenized, set-it-and-forget-it experience. PaperHelp or SpeedyPaper are objectively better choices. You are unwilling to spend ten minutes reviewing writer profiles. EssayPro rewards engagement. Passive consumers will be disappointed. You have been burned by marketplace platforms in the past and no longer trust the model. You require phone support that picks up on the first ring every time, without exception. You are unwilling to document instructions and communications thoroughly in case a refund dispute becomes necessary.
Final Score: 9.8 / 10
Why not a perfect 10? No service is flawless. EssayPro's few shortcomings are genuine—even if they are also the predictable consequences of its core value proposition.
The overwhelming choice is real. With dozens of bids arriving within minutes, decision paralysis is a legitimate friction point. EssayPro could invest in AI-assisted writer matching. It has not yet done so. This is a missed opportunity. The quality variance is real. Not every writer on the platform delivers five-star work on every order. The 85 percent five-star rate is exceptional, but it is not 100 percent. Students who select poorly will receive poor results. The refund process, while clearly documented, has drawn isolated complaints. EssayPro's policy is generous. Its enforcement appears inconsistent in edge cases. The learning curve is real. First-time users frequently express confusion about how the bidding system works, how to deposit funds, and how to release payment. The platform could do more to educate new customers.But here is the truth:
EssayPro has built something genuinely valuable.
It has created a marketplace where 1.5 million students have found academic support that meets their needs, at prices they can afford, with control they cannot find anywhere else.
It has employed more than 50,000 writers, paid them fairly, and given them the opportunity to build reputations and relationships with returning clients.
It has weathered a decade of competition, scandal, and industry consolidation. It has responded to criticism, improved its products, and maintained an 85 percent five-star rating across 14,000 reviews.
EssayPro will not hold your hand.
But it will put the pen in your hand.
And for millions of students who refuse to be passive consumers of their own education, who understand that hiring a writer is a skill worth developing, who recognize that control is not a burden but a privilege...
EssayPro is not just a good choice.
It is the only choice that makes sense.
It is not the quietest service in the room. It is not the most automated. It is not the most curated.
It is the most empowering.
And that is worth 9.8 out of 10.
*Disclaimer: This review is based on extensive user feedback, verified third-party review aggregators including Sitejabber, independent industry analysis, competitive pricing comparisons, and direct evaluation of platform features conducted in early 2026. If you choose to purchase a service through affiliated links, the reviewer may receive a commission at no additional cost to you. This does not influence editorial content or the final score.*