I can't make this up. I ordered a 5-page essay on The Great Gatsby—specifically asked for analysis of the green light symbol.
The paper I got was about The Scarlet Letter. When I contacted support, they said I could request a revision, but the revision would take 48 hours and my deadline was in 12 hours. I asked for a refund and they offered me 20% off my next order.
I don't want a next order! I want my money back so I can pay someone else to do it right. I ended up writing the paper myself in a panic at 3 AM and it was terrible. I'm so angry. Has anyone successfully fought for a full refund when a service messes up this badly?
Any tips for dealing with customer support that clearly doesn't care?
The paper I got was about The Scarlet Letter. When I contacted support, they said I could request a revision, but the revision would take 48 hours and my deadline was in 12 hours. I asked for a refund and they offered me 20% off my next order.
I don't want a next order! I want my money back so I can pay someone else to do it right. I ended up writing the paper myself in a panic at 3 AM and it was terrible. I'm so angry. Has anyone successfully fought for a full refund when a service messes up this badly?
Any tips for dealing with customer support that clearly doesn't care?