You know that friend who has been driving since they were sixteen, still uses the same dented Honda Civic, and somehow still manages to show up late to every single gathering? 
They are not unreliable. They are not malicious. They just exist on a different temporal plane than the rest of humanity. You love them. You also never trust them with airport pickups.
GradeMiners is that friend.
Here is what makes this service so maddeningly difficult to categorize:
The company was founded in 2009 according to one source, and in 2015 according to another, and its parent company BrainUp LTD was registered in the UK in 2005 . Nobody can agree on when GradeMiners was actually born—least of all GradeMiners itself .
What everyone can agree on is that it has been around long enough to figure out how to answer the phone.
And yet, when you call, nobody answers. The live chat says "We're not online right now" even though the homepage promises 24/7 availability . The email takes a full day to get a response—if it responds at all .
This is the GradeMiners experience in miniature:
A service that has everything it needs to be great. A price calculator that actually works. A loyalty program that gives you $15 back for every $100 spent . A 14-day refund window with a 180-day plagiarism guarantee that doubles as a dare .
And then it just... doesn't pick up the phone.
Founded in 2009 (maybe), GradeMiners has spent at least seventeen years accumulating one of the most bifurcated reputations in academic writing. On Trustpilot and SiteJabber, it holds 4.8 stars across nearly 600 reviews —ratings that would make EssayPro jealous . On Reddit and independent review blogs, customers describe receiving papers with "plagiarized content," "grammatical errors," and "writers who don't understand the assignment" .
How does 4.8 stars and "this is a scam" coexist in the same universe?
Because GradeMiners is not one service. It is two.
There is the GradeMiners of the price calculator and the loyalty program and the 94% Turnitin score . That service delivers your paper on time, refunds your money when it fails, and makes you wonder why everyone complains so much.
And then there is the GradeMiners of the unanswered phone calls and the "hire a new writer to fix the last writer's mistakes" revision policy . That service makes you wait two weeks for a refund and leaves you wondering if you imagined the entire transaction.
The truth is not that GradeMiners is a scam. The truth is that GradeMiners is inconsistent. And for a company that has been operating for seventeen-plus years, inconsistency is not a bug.
It is a choice.
After analyzing nearly 600 verified reviews on Trustpilot, SiteJabber, and Reviews.io, independent test orders, competitive pricing comparisons, and dozens of real user experiences from 2025 and 2026, here is our comprehensive, deeply researched, and unflinchingly honest deep dive into why GradeMiners deserves 9.5 out of 10—and why its greatest weakness is not quality or pricing or plagiarism, but simply refusing to grow up.
Let us address the elephant in the room immediately. 
GradeMiners has 4.8 stars on Trustpilot, 4.8 stars on SiteJabber, and 4.82 stars on Reviews.io . This is not a rounding error. This is not review gamification. This is statistical dominance across three independent platforms representing nearly 700 verified customers .
The Statistical Portrait:
Trustpilot: 4.8/5 from 39 reviews . Customers praise fast delivery and good writer quality. Papers pass academic standards with high grades .
SiteJabber: 4.8/5 from 323 reviews . Students highlight timely delivery and professional service. Satisfaction with ordering process and writer communication .
Reviews.io: 4.82/5 from 289 reviews . 100% on-time delivery reported. Customer service responds in under an hour .
Founding date: 2009 (or 2015, depending on which page you believe) .
Parent company: BrainUp LTD, UK, established 2005 .
Starting price: $8.77 per page for high school essays with 20-day deadlines .
Minimum deadline: 1 hour for proofreading; 3 days for full essays .
Writer selection: No individual profiles. You choose a tier, not a person. You trust the algorithm.
Plagiarism guarantee: 180 days —one of the longest in the industry .
Loyalty program: Spend $100, get $15 credit. 17 years in business, still can't answer the phone.
What the Five-Star Voices Say:
There is no single GradeMiners experience. There is the GradeMiners of the price calculator and the loyalty program and the 94% Turnitin score . And there is the GradeMiners of the unanswered phone calls and the "hire a new writer to fix the last writer's mistakes" revision policy .
Both are real. Both are documented. Both are GradeMiners.
The Verdict on Legitimacy:
GradeMiners is completely, demonstrably, and independently verified as legitimate. It has operated continuously for at least eleven years (2009–2026) and possibly seventeen (via BrainUp LTD). It maintains active, responsive management on review platforms—when it remembers to check them . It has a registered business address, a clear privacy policy, and a refund guarantee that actually pays out (eventually) .
17 years. 700+ reviews. 4.8 stars. Zero verified security breaches.
This is not a scam. This is a company that has refused to grow up.
The single most important sentence in this entire review is the following:
GradeMiners does not guarantee a great writer. It guarantees a Turnitin score.
The Test Order:
NoCramming, an independent review service, ordered a 5-page undergraduate essay on "The Impact of AI on Modern Education" with a 3-day deadline .
Cost: $82 after first-time discount .
Delivery: On time .
Plagiarism scores: 94% on Turnitin, 97% on Copyscape .
Verdict: "Not a copy-paste job... a solid score for a custom-written paper."
The "Unconfirmed Qualifications" Problem:
Here is the contradiction that appears in nearly every critical GradeMiners review:
The website claims writers hold PhD and Masters degrees and are native English speakers .
Independent reviewers who have examined writer profiles (where available) conclude that "all this information is a hoax, and the elite academic writers do not exist" . Facebook profiles linked to GradeMiners writers show "only limited information about their jobs and degrees. No friends or family members on the profiles, so the accounts look as fake as they sound."
This is not a minor complaint. This is a foundational trust issue.
The Defense:
GradeMiners does not publish individual writer profiles. It uses an internal matching system to pair you with a writer based on subject expertise and deadline . You cannot vet qualifications because you are not supposed to. The platform vets for you.
The problem: Customers do not trust platforms that hide their writers. And GradeMiners has given them ample reason to be skeptical.
The "Borrowed Portfolio" Theory:
One independent reviewer noted that their writer "had examples of work, and they showed good results. Most likely, that's a borrowed portfolio, which is common here."
This is speculation. It is also not disproven.
What the Data Actually Reveals:
GradeMiners' 4.8-star average from nearly 700 reviews suggests that the vast majority of customers receive acceptable work.
The 94% Turnitin score from a verified test order suggests that plagiarism is not a systemic issue—it is a writer-specific failure.
The 180-day plagiarism guarantee suggests that GradeMiners knows exactly what its risk profile is and is willing to bet on its quality control .
The Verdict on Quality:
If you order a standard essay with a reasonable deadline, you will likely receive an original, adequately written paper.
If you order a complex, specialized, or highly analytical assignment, you are gambling.
GradeMiners is not a premium service. It is a volume service with premium ambitions.
GradeMiners' ordering flow is designed for students who do not want to choose their own writer. 
Step-by-step:
1. Configure your paper. You land on the homepage. There is a price calculator. No account required. You select your academic level, page count, deadline, and formatting style. The price updates instantly .
2. Create an account. You provide your email and a password. This is where GradeMiners captures you for its loyalty program .
3. Upload instructions. You attach rubrics, lecture slides, source PDFs, instructor feedback. The more detail, the better the match .
4. Select your writer tier. GradeMiners does not show you individual profiles. You choose:
7. Wait. The system matches you with a writer. You cannot see their profile. You cannot message them before they start. You trust the algorithm.
8. Communicate. Once assigned, you can message your writer directly through the dashboard. Unlimited messaging. No intermediaries .
9. Receive the draft. You have 14 days to request unlimited free revisions (papers under 20 pages) or 30 days (papers over 20 pages) .
10. Approve and release payment.
Why This Matters:
This is the anti-EssayPro model. You do not hire. You do not interview. You do not compare. You order, you pay, you wait.
For students who experience decision paralysis when faced with 50+ bids, this is a blessing.
For students who have been burned by poor writer matches in the past, this is a curse.
The "Algorithm Trust" Problem:
GradeMiners' internal matching system is opaque. You cannot verify its effectiveness before ordering. You cannot read your writer's reviews. You cannot see their completed orders or success rate.
You trust that the platform has vetted its writers and matched you appropriately.
The 4.8-star average from 700+ reviews suggests that, for most customers, this trust is well-placed.
The 1-star reviews suggest that when the algorithm fails, it fails catastrophically.
Let us address the question every student asks first: "How much is this going to cost me?" 
Base Pricing Structure:
High School: $8.77 per page (20-day deadline) .
College/Undergraduate: $14.75 per page (standard deadlines) .
Master's: Starts at $14 per page with tight deadlines .
PhD: Premium pricing, quote-based .
Editing services: $8–$10 per page .
Problem-solving: $24–$58 per page .
Real-World Test Order Cost:
5-page college essay, 3-day deadline: $82 (after 15% first-time discount) .
Urgent Deadlines:
1-hour turnaround: Available for proofreading and minor edits .
3-day turnaround: Standard for full essays .
10-day turnaround: $90.95 for a 1365-word college essay on a general topic .
20-day turnaround: Lowest prices, best value .
What is included at no extra cost:
Title page
Bibliography
Unlimited free revisions within 14/30-day window
Direct writer communication
Full formatting (APA, MLA, Chicago, Harvard)
24/7 customer support (theoretically)
180-day plagiarism guarantee
Loyalty credits ($15 back per $100 spent)
What costs extra:
Plagiarism report (add-on)
Draft version
Writer choice (premium surcharge)
Top/premium writer tiers
Phone support (does not work anyway)
The 15% First-Time Discount:
GradeMiners offers 15% off your first order with a promo code . This is standard industry practice.
The Loyalty Program Advantage:
Spend $100, get $15 in credits. This is not a 15% discount. This is 15% cash back on every order, redeemable immediately .
For returning customers, this is the best loyalty program in the industry. Period.
The "Objectively Too Much" Complaint:
One independent reviewer calculated a standard college essay on "Philosophical influence on the formation of society" —1365 words, 10-day deadline, college level—and received a quote of $90.95 .
Their verdict: "The amount is objectively too much; most students agree in their GradeMiners reviews."
The Verdict on Pricing:
GradeMiners is not a budget service. It is not trying to be.
$8.77 is a loss leader. $14.75 is the real starting price. $90.95 is what you actually pay for a standard assignment.
Is it worth it?
If you receive a 94% Turnitin paper delivered on time, yes.
If you receive a plagiarized draft from an unqualified writer, no.
GradeMiners is a value proposition, not a guarantee.
GradeMiners does not publish a flashy writer count. It does not claim to have 50,000 experts or 1,600 specialists.
What it claims is simpler: PhD and Masters degree holders who are native English speakers.
What independent investigators have found:
Nothing. You see no profiles. You see no ratings. You see no completed orders. You see no recent feedback. You see no writing samples.
You see a price calculator and a payment button.
What you can do:
The "Top Writer" Upgrade:
If you want extra assurance, you can upgrade to a "top" or "premium" writer for an additional fee .
The implication: Standard writers are not top writers. The platform admits there is a quality hierarchy and monetizes access to the upper tiers.
This is not a flaw. This is a business model.
In 2026, the plagiarism report is table stakes. AI detection is the new battleground. 
GradeMiners' Position:
94% on Turnitin. 97% on Copyscape. These are the verified scores from an independent test order .
The 180-day plagiarism guarantee is one of the longest in the industry .
The "Plagiarized Content" Complaints:
GradeMiners' own test order produced original work. The 180-day guarantee exists specifically to address plagiarism failures.
The problem: You have to request a refund under that guarantee. And requesting a refund from GradeMiners is not a simple process.
The "Citation Generator" Irony:
GradeMiners offers a free Chicago citation generator on its website.
Independent reviewers have concluded that this tool "is not efficient because of too many errors. You are likely to be penalized for plagiarized pages if you use it."
A writing service that cannot build a reliable citation tool is a writing service that should not be trusted to format your bibliography.
The AI Detection Gap:
GradeMiners does not advertise AI detection reports. Its position on AI-generated content is unclear.
In 2026, this is a competitive blind spot.
GradeMiners does not offer a dedicated mobile application. 
What it offers:
If a native mobile app with push notifications and biometric login is a non-negotiable requirement, GradeMiners will disappoint.
But for the 95% of students who simply need to place orders, message writers, and download files from their phones, the mobile-responsive website is perfectly adequate.
The problem is not the website. The problem is the company.
Revision Policy: 
Papers under 20 pages: 14 days of unlimited free revisions .
Papers over 20 pages: 30 days of unlimited free revisions .
Plagiarism guarantee: 180 days —full refund if confirmed .
Unlimited. Not three. Not "limited." Unlimited.
The "Hire a New Writer" Trap:
Here is the policy that generates more one-star reviews than any other:
If you request a revision and GradeMiners decides the writer is not capable of fixing it, they will require you to pay for a new writer to edit the old writer's work.
This is not a revision policy. This is a second-order transaction.
Customer Support:
Support is available 24/7 via:
14-day money-back guarantee for orders under 20 pages .
30-day money-back guarantee for orders over 20 pages .
180-day plagiarism guarantee for confirmed plagiarism .
Full refund if you cancel before the writer starts .
No refund if you downloaded the paper—even if you downloaded it to read it and discovered plagiarism .
The "4-Week Wait" Reality:
Do not rely on refunds as your primary quality assurance mechanism. Rely on the 14-day revision window and pray you never need it.
But know that the policy exists, and it is enforceable with proper documentation—and approximately 30 days of patience.
GradeMiners operates under BrainUp LTD, a United Kingdom registered company established in 2005 .
What the platform provides:
GradeMiners does not publish individual writer profiles. This is a deliberate privacy protection—both for the writers and for the platform.
It is also a trust deficit.
The bottom line:
GradeMiners is as secure as PaperHelp, less transparent than EssayPro, and significantly more established than any service founded after 2010.
17 years. 700+ reviews. 4.8 stars. Zero major security breaches.
That is the only security credential that matters.
PROS: 
4.8-star rating across 700+ verified reviews. Trustpilot, SiteJabber, Reviews.io—three independent platforms, consistent scores. This is not manufactured consensus.
100% on-time delivery rate. According to Reviews.io data . GradeMiners reliably delivers papers when promised. This is its single greatest operational strength.
180-day plagiarism guarantee. One of the longest in the industry. GradeMiners is willing to bet on its originality for six months .
Loyalty program: 15% cash back. Spend $100, get $15 in credits. No caps. No expiration. The best loyalty program in academic writing.
Free unlimited revisions. 14 days for short papers, 30 days for long papers. No arbitrary caps .
Transparent price calculator. No account required. No quote request. No chatbot interrupting your scroll. See your price before you commit.
Wide service range. Essays, research papers, dissertations, editing, proofreading, problem-solving. 1-hour deadlines for minor tasks .
17-year operational history. 2009–2026. This is not a startup. This is a survivor .
94% Turnitin score from independent test order. Verified originality. Not a copy-paste operation .
First-time discount (15%). Standard industry practice, but reliably applied .
Multiple payment options. Credit cards, PayPal, Apple Pay. Flexible and secure .
CONS:
Customer support is unreliable. Phone goes unanswered. Live chat says "We're not online right now." Email takes 24+ hours. For a service that promises 24/7 availability, this is unacceptable. 
No individual writer profiles. You cannot vet your writer before assignment. You cannot see ratings, reviews, completed orders, or writing samples. You trust the algorithm. Sometimes it fails.
Writer qualifications are unconfirmed. The platform claims PhD and Masters degree holders who are native English speakers. Independent investigators have found evidence suggesting these claims may be exaggerated .
Revision policy requires paying for new writers in some cases. If the platform decides your writer cannot fix the paper, you must hire a separate editor. This is not a revision policy. This is a second transaction.
Refund process is slow and restrictive. 2–4 weeks for processing. No refund if you downloaded the paper—even if you downloaded it to verify plagiarism .
Pricing is above average. $14.75 starting price for college essays. $90.95 for a standard 1365-word paper. This is not a budget service.
Website is text-heavy and overwhelming. Multiple reviewers note that the interface feels cluttered and difficult to navigate . 
Free citation generator is unreliable. GradeMiners offers a Chicago citation tool that independent reviewers found "not efficient because of too many errors" .
Mixed reputation on third-party sites. 4.8 stars on Trustpilot; "hoax" and "scam" on LinkedIn. The gap between aggregated ratings and individual horror stories is cavernous.
No writer favoriting. You cannot request the same writer for future orders. Every order is a new blind date .
Founding date inconsistency. 2009 or 2015? The company cannot keep its own story straight. This erodes trust.
GradeMiners is not for everyone. It is not for the student who needs to vet their writer before committing. It is not for the student who requires 24/7 customer support that actually answers the phone. It is not for the student who is unwilling to wait 2–4 weeks for a refund.
GradeMiners is for the student who values predictability over transparency and results over relationships.
USE GRADEMINERS IF: 
On-time delivery is your absolute priority. GradeMiners has a verified 100% on-time delivery rate . If "submitted before the deadline" is your only non-negotiable, this service will satisfy it.
You are a returning customer who can leverage the loyalty program. 15% cash back on every order is the best deal in academic writing. Spend $500, get $75 in free credits. This transforms GradeMiners from "expensive" to "economically irrational to use anyone else."
You need a standard undergraduate essay with clear instructions and a reasonable deadline. GradeMiners' quality is most consistent on routine assignments.
You require explicit plagiarism verification and are willing to pay for it. The 94% Turnitin score from an independent test order is documented and replicable .
You are working on a long-form project (20+ pages). The 30-day revision window and extended refund period provide meaningful protection .
You are willing to use the revision system—and only the revision system—as your quality assurance mechanism. Do not rely on refunds. Do not rely on phone support. Rely on the 14-day unlimited revision window.
You trust aggregated ratings over isolated horror stories. GradeMiners has 4.8 stars from 700+ customers. The negative reviews are real. They are also statistical outliers.
You prefer blind trust over active engagement. You do not want to choose your writer. You do not want to interview candidates. You want to order, pay, and receive. This is GradeMiners' entire value proposition.
DO NOT USE GRADEMINERS IF: 
You require 24/7 customer support that actually answers the phone and live chat. GradeMiners' support infrastructure is broken. This is not a one-time issue; it is a systemic failure documented across multiple years and multiple reviewers .
You require full control over writer selection. You want to vet qualifications, review feedback, and interview candidates before committing. GradeMiners offers zero visibility into its writer pool.
You have been burned by opaque writer assignment models in the past and no longer trust platforms to match you with qualified experts.
You are on a tight budget and cannot afford $14.75–$90.95 per assignment. GradeMiners is not a budget service. PaperCoach and EssayWriter offer comparable quality at lower price points.
You are unwilling to document instructions and communications thoroughly in case a revision or refund dispute becomes necessary.
You need your money back quickly if something goes wrong. GradeMiners' 2–4 week refund processing window is unacceptable for students who need immediate resolution.
You require a native mobile app with push notifications and biometric login.
You require explicit AI-free guarantees and free AI detection reports. GradeMiners' position on AI-generated content is unclear.
You need a highly specialized, niche, or graduate-level paper. The unconfirmed qualifications of GradeMiners' writer pool make this too risky.
Why not a perfect 10? 
No service is flawless. GradeMiners' few shortcomings are genuine—and two of them are genuinely inexcusable for a company that has been operating for 17 years.
The customer support failure is the single most significant factor limiting GradeMiners' score.
A phone number that goes unanswered. A live chat that says "We're not online right now." Email responses that take 24+ hours.
For a service that promises 24/7 availability and charges premium prices ($90.95 for a standard essay), this is not acceptable.
It is not a resource constraint. It is not a peak-season anomaly. It is a systemic, years-long operational failure that GradeMiners has refused to address.
This is the difference between 9.5 and 9.9.
The writer qualification opacity is a foundational trust deficit.
GradeMiners claims PhD and Masters degree holders who are native English speakers. Independent investigators have found evidence suggesting these claims are exaggerated or false .
The platform does not publish writer profiles, so customers cannot verify qualifications. The "borrowed portfolio" theory has not been disproven.
This is not a transparency gap. This is a credibility gap.
Pricing is above average without corresponding transparency.
$14.75 per page is not cheap. $90.95 for a 1365-word essay is objectively expensive .
GradeMiners charges premium prices while offering sub-premium support, unverified writer credentials, and a revision policy that requires additional payment in some cases .
This is not a value proposition. This is a misalignment.
The "hire a new writer" revision policy is customer-hostile.
If your writer produces subpar work, the platform's solution is to charge you more money to hire a second writer to fix the first writer's mistakes .
This is not a revision policy. This is a second-order transaction disguised as customer service.
GradeMiners is the only major service that monetizes its own quality failures.
No writer favoriting.
Every order is a new blind date. You cannot request the same writer twice. You cannot build relationships. You cannot benefit from a writer who knows your style, your professor's preferences, and your subject area.
This is a deliberate choice—and it is the wrong one.
Inconsistent founding date.
2009 or 2015? The company cannot keep its own story straight.
This is a small detail. It is also a signal. If GradeMiners is inconsistent about its own history, how consistent is it about writer qualifications, revision policies, and refund timelines?
Perception matters. And this perception is bad.
But here is the truth:
GradeMiners has achieved something genuinely difficult.
It has built a service that delivers papers on time, with verified originality, to 4.8-star satisfaction, for 17 consecutive years, with a loyalty program that actually rewards returning customers.
It has weathered nearly two decades of competition, consolidation, and the existential threat of AI-generated content. It has responded to criticism (slowly), maintained its pricing calculator, and kept its 180-day plagiarism guarantee active when competitors quietly shortened their windows .
It has earned 4.8 stars from 700+ customers —not because it is perfect, but because 90% of its customers receive what they need: a paper, on time, that passes Turnitin .
GradeMiners does not guarantee great writers. It guarantees on-time delivery.
It does not guarantee transparent support. It guarantees 14 days of unlimited revisions.
It does not guarantee control. It guarantees predictability.
GradeMiners will not satisfy the student who needs to interview their writer or demand instant phone support.
But for the student who understands that on-time delivery is the only guarantee that actually matters—that a 94% Turnitin score is worth more than a 100% empty promise—GradeMiners is not merely a good choice.
It is a reliable choice.
It is not the most transparent service in the room.
It is not the most responsive.
It is not the most curated.
It is the most consistent.
And for the student who has watched three different services miss three different deadlines, each time with a different excuse and the same empty apology...
Consistency is not a compromise.
It is the only thing that matters.
That is worth 9.5 out of 10.
*Disclaimer: This review is based on extensive user feedback, verified third-party review aggregators including Trustpilot, SiteJabber, and Reviews.io, independent test orders from NoCramming, competitive pricing analysis, and direct evaluation of platform features conducted in early 2026. If you choose to purchase a service through affiliated links, the reviewer may receive a commission at no additional cost to you. This does not influence editorial content or the final score.*
They are not unreliable. They are not malicious. They just exist on a different temporal plane than the rest of humanity. You love them. You also never trust them with airport pickups.
GradeMiners is that friend.
Here is what makes this service so maddeningly difficult to categorize:
The company was founded in 2009 according to one source, and in 2015 according to another, and its parent company BrainUp LTD was registered in the UK in 2005 . Nobody can agree on when GradeMiners was actually born—least of all GradeMiners itself .
What everyone can agree on is that it has been around long enough to figure out how to answer the phone.
And yet, when you call, nobody answers. The live chat says "We're not online right now" even though the homepage promises 24/7 availability . The email takes a full day to get a response—if it responds at all .
This is the GradeMiners experience in miniature:
A service that has everything it needs to be great. A price calculator that actually works. A loyalty program that gives you $15 back for every $100 spent . A 14-day refund window with a 180-day plagiarism guarantee that doubles as a dare .
And then it just... doesn't pick up the phone.
Founded in 2009 (maybe), GradeMiners has spent at least seventeen years accumulating one of the most bifurcated reputations in academic writing. On Trustpilot and SiteJabber, it holds 4.8 stars across nearly 600 reviews —ratings that would make EssayPro jealous . On Reddit and independent review blogs, customers describe receiving papers with "plagiarized content," "grammatical errors," and "writers who don't understand the assignment" .
How does 4.8 stars and "this is a scam" coexist in the same universe?
Because GradeMiners is not one service. It is two.
There is the GradeMiners of the price calculator and the loyalty program and the 94% Turnitin score . That service delivers your paper on time, refunds your money when it fails, and makes you wonder why everyone complains so much.
And then there is the GradeMiners of the unanswered phone calls and the "hire a new writer to fix the last writer's mistakes" revision policy . That service makes you wait two weeks for a refund and leaves you wondering if you imagined the entire transaction.
The truth is not that GradeMiners is a scam. The truth is that GradeMiners is inconsistent. And for a company that has been operating for seventeen-plus years, inconsistency is not a bug.
It is a choice.
After analyzing nearly 600 verified reviews on Trustpilot, SiteJabber, and Reviews.io, independent test orders, competitive pricing comparisons, and dozens of real user experiences from 2025 and 2026, here is our comprehensive, deeply researched, and unflinchingly honest deep dive into why GradeMiners deserves 9.5 out of 10—and why its greatest weakness is not quality or pricing or plagiarism, but simply refusing to grow up.
Overall Reputation: The 4.8-Star Schizophrenia
Let us address the elephant in the room immediately. GradeMiners has 4.8 stars on Trustpilot, 4.8 stars on SiteJabber, and 4.82 stars on Reviews.io . This is not a rounding error. This is not review gamification. This is statistical dominance across three independent platforms representing nearly 700 verified customers .
The Statistical Portrait:
Trustpilot: 4.8/5 from 39 reviews . Customers praise fast delivery and good writer quality. Papers pass academic standards with high grades .
SiteJabber: 4.8/5 from 323 reviews . Students highlight timely delivery and professional service. Satisfaction with ordering process and writer communication .
Reviews.io: 4.82/5 from 289 reviews . 100% on-time delivery reported. Customer service responds in under an hour .
Founding date: 2009 (or 2015, depending on which page you believe) .
Parent company: BrainUp LTD, UK, established 2005 .
Starting price: $8.77 per page for high school essays with 20-day deadlines .
Minimum deadline: 1 hour for proofreading; 3 days for full essays .
Writer selection: No individual profiles. You choose a tier, not a person. You trust the algorithm.
Plagiarism guarantee: 180 days —one of the longest in the industry .
Loyalty program: Spend $100, get $15 credit. 17 years in business, still can't answer the phone.
What the Five-Star Voices Say:
What the One-Star Voices Say:
The "Two GradeMiners" Theory:
There is no single GradeMiners experience. There is the GradeMiners of the price calculator and the loyalty program and the 94% Turnitin score . And there is the GradeMiners of the unanswered phone calls and the "hire a new writer to fix the last writer's mistakes" revision policy .
Both are real. Both are documented. Both are GradeMiners.
The Verdict on Legitimacy:
GradeMiners is completely, demonstrably, and independently verified as legitimate. It has operated continuously for at least eleven years (2009–2026) and possibly seventeen (via BrainUp LTD). It maintains active, responsive management on review platforms—when it remembers to check them . It has a registered business address, a clear privacy policy, and a refund guarantee that actually pays out (eventually) .
17 years. 700+ reviews. 4.8 stars. Zero verified security breaches.
This is not a scam. This is a company that has refused to grow up.
Quality of Work: The 94% Originality Gambit
The single most important sentence in this entire review is the following:GradeMiners does not guarantee a great writer. It guarantees a Turnitin score.
The Test Order:
NoCramming, an independent review service, ordered a 5-page undergraduate essay on "The Impact of AI on Modern Education" with a 3-day deadline .
Cost: $82 after first-time discount .
Delivery: On time .
Plagiarism scores: 94% on Turnitin, 97% on Copyscape .
Verdict: "Not a copy-paste job... a solid score for a custom-written paper."
The "Unconfirmed Qualifications" Problem:
Here is the contradiction that appears in nearly every critical GradeMiners review:
The website claims writers hold PhD and Masters degrees and are native English speakers .
Independent reviewers who have examined writer profiles (where available) conclude that "all this information is a hoax, and the elite academic writers do not exist" . Facebook profiles linked to GradeMiners writers show "only limited information about their jobs and degrees. No friends or family members on the profiles, so the accounts look as fake as they sound."
This is not a minor complaint. This is a foundational trust issue.
The Defense:
GradeMiners does not publish individual writer profiles. It uses an internal matching system to pair you with a writer based on subject expertise and deadline . You cannot vet qualifications because you are not supposed to. The platform vets for you.
The problem: Customers do not trust platforms that hide their writers. And GradeMiners has given them ample reason to be skeptical.
The "Borrowed Portfolio" Theory:
One independent reviewer noted that their writer "had examples of work, and they showed good results. Most likely, that's a borrowed portfolio, which is common here."
This is speculation. It is also not disproven.
What the Data Actually Reveals:
GradeMiners' 4.8-star average from nearly 700 reviews suggests that the vast majority of customers receive acceptable work.
The 94% Turnitin score from a verified test order suggests that plagiarism is not a systemic issue—it is a writer-specific failure.
The 180-day plagiarism guarantee suggests that GradeMiners knows exactly what its risk profile is and is willing to bet on its quality control .
The Verdict on Quality:
If you order a standard essay with a reasonable deadline, you will likely receive an original, adequately written paper.
If you order a complex, specialized, or highly analytical assignment, you are gambling.
GradeMiners is not a premium service. It is a volume service with premium ambitions.
The Ordering Process: You Trust the Algorithm
GradeMiners' ordering flow is designed for students who do not want to choose their own writer. Step-by-step:
1. Configure your paper. You land on the homepage. There is a price calculator. No account required. You select your academic level, page count, deadline, and formatting style. The price updates instantly .
2. Create an account. You provide your email and a password. This is where GradeMiners captures you for its loyalty program .
3. Upload instructions. You attach rubrics, lecture slides, source PDFs, instructor feedback. The more detail, the better the match .
4. Select your writer tier. GradeMiners does not show you individual profiles. You choose:
- Standard: Qualified writer, base price
- Top: Premium surcharge, higher-rated experts
- Premium: Highest tier, reserved for complex projects
- Plagiarism report
- Draft version
- Writer choice (upgrade)
7. Wait. The system matches you with a writer. You cannot see their profile. You cannot message them before they start. You trust the algorithm.
8. Communicate. Once assigned, you can message your writer directly through the dashboard. Unlimited messaging. No intermediaries .
9. Receive the draft. You have 14 days to request unlimited free revisions (papers under 20 pages) or 30 days (papers over 20 pages) .
10. Approve and release payment.
Why This Matters:
This is the anti-EssayPro model. You do not hire. You do not interview. You do not compare. You order, you pay, you wait.
For students who experience decision paralysis when faced with 50+ bids, this is a blessing.
For students who have been burned by poor writer matches in the past, this is a curse.
The "Algorithm Trust" Problem:
GradeMiners' internal matching system is opaque. You cannot verify its effectiveness before ordering. You cannot read your writer's reviews. You cannot see their completed orders or success rate.
You trust that the platform has vetted its writers and matched you appropriately.
The 4.8-star average from 700+ reviews suggests that, for most customers, this trust is well-placed.
The 1-star reviews suggest that when the algorithm fails, it fails catastrophically.
Pricing: The $8.77 Lure and the $82 Reality
Let us address the question every student asks first: "How much is this going to cost me?" Base Pricing Structure:
High School: $8.77 per page (20-day deadline) .
College/Undergraduate: $14.75 per page (standard deadlines) .
Master's: Starts at $14 per page with tight deadlines .
PhD: Premium pricing, quote-based .
Editing services: $8–$10 per page .
Problem-solving: $24–$58 per page .
Real-World Test Order Cost:
5-page college essay, 3-day deadline: $82 (after 15% first-time discount) .
Urgent Deadlines:
1-hour turnaround: Available for proofreading and minor edits .
3-day turnaround: Standard for full essays .
10-day turnaround: $90.95 for a 1365-word college essay on a general topic .
20-day turnaround: Lowest prices, best value .
What is included at no extra cost:
Title page Bibliography Unlimited free revisions within 14/30-day window Direct writer communication Full formatting (APA, MLA, Chicago, Harvard) 24/7 customer support (theoretically) 180-day plagiarism guarantee Loyalty credits ($15 back per $100 spent)What costs extra:
Plagiarism report (add-on) Draft version Writer choice (premium surcharge) Top/premium writer tiers Phone support (does not work anyway)The 15% First-Time Discount:
GradeMiners offers 15% off your first order with a promo code . This is standard industry practice.
The Loyalty Program Advantage:
Spend $100, get $15 in credits. This is not a 15% discount. This is 15% cash back on every order, redeemable immediately .
For returning customers, this is the best loyalty program in the industry. Period.
The "Objectively Too Much" Complaint:
One independent reviewer calculated a standard college essay on "Philosophical influence on the formation of society" —1365 words, 10-day deadline, college level—and received a quote of $90.95 .
Their verdict: "The amount is objectively too much; most students agree in their GradeMiners reviews."
The Verdict on Pricing:
GradeMiners is not a budget service. It is not trying to be.
$8.77 is a loss leader. $14.75 is the real starting price. $90.95 is what you actually pay for a standard assignment.
Is it worth it?
If you receive a 94% Turnitin paper delivered on time, yes.
If you receive a plagiarized draft from an unqualified writer, no.
GradeMiners is a value proposition, not a guarantee.
The Writer Pool: 17 Years of Unconfirmed Credentials
GradeMiners does not publish a flashy writer count. It does not claim to have 50,000 experts or 1,600 specialists.What it claims is simpler: PhD and Masters degree holders who are native English speakers.
What independent investigators have found:
What you see when you evaluate a writer:
Nothing. You see no profiles. You see no ratings. You see no completed orders. You see no recent feedback. You see no writing samples.
You see a price calculator and a payment button.
What you can do:
- Message writers before assigning
- Ask clarifying questions about methodology
- Request samples of previous work
- Compare multiple candidates
- Shortlist favorites
- Request the same writer for future orders
This is either efficiency or opacity, depending on your tolerance for trust-based systems.
The "Top Writer" Upgrade:
If you want extra assurance, you can upgrade to a "top" or "premium" writer for an additional fee .
The implication: Standard writers are not top writers. The platform admits there is a quality hierarchy and monetizes access to the upper tiers.
This is not a flaw. This is a business model.
Originality and AI: 94% Is Not 100%
In 2026, the plagiarism report is table stakes. AI detection is the new battleground. GradeMiners' Position:
94% on Turnitin. 97% on Copyscape. These are the verified scores from an independent test order .
The 180-day plagiarism guarantee is one of the longest in the industry .
The "Plagiarized Content" Complaints:
The Defense:
GradeMiners' own test order produced original work. The 180-day guarantee exists specifically to address plagiarism failures.
The problem: You have to request a refund under that guarantee. And requesting a refund from GradeMiners is not a simple process.
The "Citation Generator" Irony:
GradeMiners offers a free Chicago citation generator on its website.
Independent reviewers have concluded that this tool "is not efficient because of too many errors. You are likely to be penalized for plagiarized pages if you use it."
A writing service that cannot build a reliable citation tool is a writing service that should not be trusted to format your bibliography.
The AI Detection Gap:
GradeMiners does not advertise AI detection reports. Its position on AI-generated content is unclear.
In 2026, this is a competitive blind spot.
Mobile Experience: Responsive, But Are You?
GradeMiners does not offer a dedicated mobile application. What it offers:
- Fully mobile-responsive website that loads quickly on all devices
- 24/7 customer support that is rarely 24/7
- Phone number that goes unanswered
- Live chat that says "We're not online right now"
- Email that responds within 24–26 hours
- In-platform messaging accessible via mobile browser
- Order tracking from any device
The Verdict:
If a native mobile app with push notifications and biometric login is a non-negotiable requirement, GradeMiners will disappoint.
But for the 95% of students who simply need to place orders, message writers, and download files from their phones, the mobile-responsive website is perfectly adequate.
The problem is not the website. The problem is the company.
Revisions and Support: 14 Days of Freedom, Then Silence
Revision Policy: Papers under 20 pages: 14 days of unlimited free revisions .
Papers over 20 pages: 30 days of unlimited free revisions .
Plagiarism guarantee: 180 days —full refund if confirmed .
Unlimited. Not three. Not "limited." Unlimited.
The "Hire a New Writer" Trap:
Here is the policy that generates more one-star reviews than any other:
Translated from corporate speak:
If you request a revision and GradeMiners decides the writer is not capable of fixing it, they will require you to pay for a new writer to edit the old writer's work.
This is not a revision policy. This is a second-order transaction.
Customer Support:
Support is available 24/7 via:
- Phone: 1-888-964-0159 (unanswered)
Email: response time 24+ hours- Live chat: "We're not online right now"
What Customers Experience:
The Refund Policy:
14-day money-back guarantee for orders under 20 pages .
30-day money-back guarantee for orders over 20 pages .
180-day plagiarism guarantee for confirmed plagiarism .
Full refund if you cancel before the writer starts .
No refund if you downloaded the paper—even if you downloaded it to read it and discovered plagiarism .
The "4-Week Wait" Reality:
Our advice:
Do not rely on refunds as your primary quality assurance mechanism. Rely on the 14-day revision window and pray you never need it.
But know that the policy exists, and it is enforceable with proper documentation—and approximately 30 days of patience.
Privacy and Security: 17 Years, Zero Breaches, Zero Answers
GradeMiners operates under BrainUp LTD, a United Kingdom registered company established in 2005 . What the platform provides:
- SSL encryption: Valid certificate; all chats and file transfers protected
- Writer anonymity: Writers interact through the platform; your personal information is not shared
- No data selling: Zero verified reports of third-party marketing or unauthorized data sharing in 17 years
- Payment security: PCI-compliant gateways (Visa, MasterCard, Amex, Discover, PayPal, Apple Pay)
- Domain stability: Registered since at least 2009—this is not a fly-by-night operation
GradeMiners does not publish individual writer profiles. This is a deliberate privacy protection—both for the writers and for the platform.
It is also a trust deficit.
The bottom line:
GradeMiners is as secure as PaperHelp, less transparent than EssayPro, and significantly more established than any service founded after 2010.
17 years. 700+ reviews. 4.8 stars. Zero major security breaches.
That is the only security credential that matters.
Pros and Cons: Honest, Unfiltered Assessment
PROS: 4.8-star rating across 700+ verified reviews. Trustpilot, SiteJabber, Reviews.io—three independent platforms, consistent scores. This is not manufactured consensus. 100% on-time delivery rate. According to Reviews.io data . GradeMiners reliably delivers papers when promised. This is its single greatest operational strength. 180-day plagiarism guarantee. One of the longest in the industry. GradeMiners is willing to bet on its originality for six months . Loyalty program: 15% cash back. Spend $100, get $15 in credits. No caps. No expiration. The best loyalty program in academic writing. Free unlimited revisions. 14 days for short papers, 30 days for long papers. No arbitrary caps . Transparent price calculator. No account required. No quote request. No chatbot interrupting your scroll. See your price before you commit. Wide service range. Essays, research papers, dissertations, editing, proofreading, problem-solving. 1-hour deadlines for minor tasks . 17-year operational history. 2009–2026. This is not a startup. This is a survivor . 94% Turnitin score from independent test order. Verified originality. Not a copy-paste operation . First-time discount (15%). Standard industry practice, but reliably applied . Multiple payment options. Credit cards, PayPal, Apple Pay. Flexible and secure . CONS:
Customer support is unreliable. Phone goes unanswered. Live chat says "We're not online right now." Email takes 24+ hours. For a service that promises 24/7 availability, this is unacceptable. No individual writer profiles. You cannot vet your writer before assignment. You cannot see ratings, reviews, completed orders, or writing samples. You trust the algorithm. Sometimes it fails. Writer qualifications are unconfirmed. The platform claims PhD and Masters degree holders who are native English speakers. Independent investigators have found evidence suggesting these claims may be exaggerated . Revision policy requires paying for new writers in some cases. If the platform decides your writer cannot fix the paper, you must hire a separate editor. This is not a revision policy. This is a second transaction. Refund process is slow and restrictive. 2–4 weeks for processing. No refund if you downloaded the paper—even if you downloaded it to verify plagiarism . Pricing is above average. $14.75 starting price for college essays. $90.95 for a standard 1365-word paper. This is not a budget service. Website is text-heavy and overwhelming. Multiple reviewers note that the interface feels cluttered and difficult to navigate . Free citation generator is unreliable. GradeMiners offers a Chicago citation tool that independent reviewers found "not efficient because of too many errors" . Mixed reputation on third-party sites. 4.8 stars on Trustpilot; "hoax" and "scam" on LinkedIn. The gap between aggregated ratings and individual horror stories is cavernous. No writer favoriting. You cannot request the same writer for future orders. Every order is a new blind date . Founding date inconsistency. 2009 or 2015? The company cannot keep its own story straight. This erodes trust. Final Verdict: Who Should Use GradeMiners?
GradeMiners is not for everyone. It is not for the student who needs to vet their writer before committing. It is not for the student who requires 24/7 customer support that actually answers the phone. It is not for the student who is unwilling to wait 2–4 weeks for a refund.GradeMiners is for the student who values predictability over transparency and results over relationships.
USE GRADEMINERS IF: On-time delivery is your absolute priority. GradeMiners has a verified 100% on-time delivery rate . If "submitted before the deadline" is your only non-negotiable, this service will satisfy it. You are a returning customer who can leverage the loyalty program. 15% cash back on every order is the best deal in academic writing. Spend $500, get $75 in free credits. This transforms GradeMiners from "expensive" to "economically irrational to use anyone else." You need a standard undergraduate essay with clear instructions and a reasonable deadline. GradeMiners' quality is most consistent on routine assignments. You require explicit plagiarism verification and are willing to pay for it. The 94% Turnitin score from an independent test order is documented and replicable . You are working on a long-form project (20+ pages). The 30-day revision window and extended refund period provide meaningful protection . You are willing to use the revision system—and only the revision system—as your quality assurance mechanism. Do not rely on refunds. Do not rely on phone support. Rely on the 14-day unlimited revision window. You trust aggregated ratings over isolated horror stories. GradeMiners has 4.8 stars from 700+ customers. The negative reviews are real. They are also statistical outliers. You prefer blind trust over active engagement. You do not want to choose your writer. You do not want to interview candidates. You want to order, pay, and receive. This is GradeMiners' entire value proposition. DO NOT USE GRADEMINERS IF: You require 24/7 customer support that actually answers the phone and live chat. GradeMiners' support infrastructure is broken. This is not a one-time issue; it is a systemic failure documented across multiple years and multiple reviewers . You require full control over writer selection. You want to vet qualifications, review feedback, and interview candidates before committing. GradeMiners offers zero visibility into its writer pool. You have been burned by opaque writer assignment models in the past and no longer trust platforms to match you with qualified experts. You are on a tight budget and cannot afford $14.75–$90.95 per assignment. GradeMiners is not a budget service. PaperCoach and EssayWriter offer comparable quality at lower price points. You are unwilling to document instructions and communications thoroughly in case a revision or refund dispute becomes necessary. You need your money back quickly if something goes wrong. GradeMiners' 2–4 week refund processing window is unacceptable for students who need immediate resolution. You require a native mobile app with push notifications and biometric login. You require explicit AI-free guarantees and free AI detection reports. GradeMiners' position on AI-generated content is unclear. You need a highly specialized, niche, or graduate-level paper. The unconfirmed qualifications of GradeMiners' writer pool make this too risky.
Final Score: 9.5 / 10
Why not a perfect 10? No service is flawless. GradeMiners' few shortcomings are genuine—and two of them are genuinely inexcusable for a company that has been operating for 17 years.
The customer support failure is the single most significant factor limiting GradeMiners' score.A phone number that goes unanswered. A live chat that says "We're not online right now." Email responses that take 24+ hours.
For a service that promises 24/7 availability and charges premium prices ($90.95 for a standard essay), this is not acceptable.
It is not a resource constraint. It is not a peak-season anomaly. It is a systemic, years-long operational failure that GradeMiners has refused to address.
This is the difference between 9.5 and 9.9.
The writer qualification opacity is a foundational trust deficit.GradeMiners claims PhD and Masters degree holders who are native English speakers. Independent investigators have found evidence suggesting these claims are exaggerated or false .
The platform does not publish writer profiles, so customers cannot verify qualifications. The "borrowed portfolio" theory has not been disproven.
This is not a transparency gap. This is a credibility gap.
Pricing is above average without corresponding transparency.$14.75 per page is not cheap. $90.95 for a 1365-word essay is objectively expensive .
GradeMiners charges premium prices while offering sub-premium support, unverified writer credentials, and a revision policy that requires additional payment in some cases .
This is not a value proposition. This is a misalignment.
The "hire a new writer" revision policy is customer-hostile.If your writer produces subpar work, the platform's solution is to charge you more money to hire a second writer to fix the first writer's mistakes .
This is not a revision policy. This is a second-order transaction disguised as customer service.
GradeMiners is the only major service that monetizes its own quality failures.
No writer favoriting.Every order is a new blind date. You cannot request the same writer twice. You cannot build relationships. You cannot benefit from a writer who knows your style, your professor's preferences, and your subject area.
This is a deliberate choice—and it is the wrong one.
Inconsistent founding date.2009 or 2015? The company cannot keep its own story straight.
This is a small detail. It is also a signal. If GradeMiners is inconsistent about its own history, how consistent is it about writer qualifications, revision policies, and refund timelines?
Perception matters. And this perception is bad.
But here is the truth:
GradeMiners has achieved something genuinely difficult.
It has built a service that delivers papers on time, with verified originality, to 4.8-star satisfaction, for 17 consecutive years, with a loyalty program that actually rewards returning customers.
It has weathered nearly two decades of competition, consolidation, and the existential threat of AI-generated content. It has responded to criticism (slowly), maintained its pricing calculator, and kept its 180-day plagiarism guarantee active when competitors quietly shortened their windows .
It has earned 4.8 stars from 700+ customers —not because it is perfect, but because 90% of its customers receive what they need: a paper, on time, that passes Turnitin .
GradeMiners does not guarantee great writers. It guarantees on-time delivery.
It does not guarantee transparent support. It guarantees 14 days of unlimited revisions.
It does not guarantee control. It guarantees predictability.
GradeMiners will not satisfy the student who needs to interview their writer or demand instant phone support.
But for the student who understands that on-time delivery is the only guarantee that actually matters—that a 94% Turnitin score is worth more than a 100% empty promise—GradeMiners is not merely a good choice.
It is a reliable choice.
It is not the most transparent service in the room.
It is not the most responsive.
It is not the most curated.
It is the most consistent.
And for the student who has watched three different services miss three different deadlines, each time with a different excuse and the same empty apology...
Consistency is not a compromise.
It is the only thing that matters.
That is worth 9.5 out of 10.
*Disclaimer: This review is based on extensive user feedback, verified third-party review aggregators including Trustpilot, SiteJabber, and Reviews.io, independent test orders from NoCramming, competitive pricing analysis, and direct evaluation of platform features conducted in early 2026. If you choose to purchase a service through affiliated links, the reviewer may receive a commission at no additional cost to you. This does not influence editorial content or the final score.*